Return | Refund | Exchange Policy
Return & Exchange Policy
At MummaCEO, we want you to love every piece you order. If something isn't right, No worries ! we're here to help.
Return & Exchange Eligibility
- Return or exchange requests must be raised within 72 hours of delivery.
- Items must be unused, unwashed, and returned with original tags and packaging intact.
- Products that are worn, damaged, altered, or missing tags will not be eligible for return or exchange.
How to Request a Return
Please email us at support@mummaceo.com within 72 hours of receiving your order and include:
- Order Number
- Product Name
- Reason for Return/Exchange
- Clear images of the product
Once approved, our team will share the shipping address to you.
Return Shipping
After your return request is approved, please ship the product back to us within 5 days in its original condition and packaging. Return shipping charges will be borne by the customer.
Refunds
- For prepaid orders, refunds will be processed to the original payment method within 7–10 business days after the product passes our quality check.
- For Cash on Delivery (COD) orders, refunds will be issued as store credit, valid for 12 months.
Exchanges
- Size exchanges are available subject to stock availability.
- If the requested size is unavailable, you may choose store credit.
Non-Returnable Items
- Gift Cards
- Products purchased during clearance or special sale events
For any questions, please contact us at support@mummaceo.com